Policies

  • By You: Cancellations must be made at least 24 hours in advance. You can cancel or reschedule sessions yourself online.

    By Us: If a class is cancelled due to weather, facility issues, or other unforeseen circumstances, affected clients will receive a full credit for the cancelled session.

  • To minimize disruption to the class, clients are encouraged to arrive at least 5 minutes before the session begins. Late arrivals will not receive catch-up instruction for missed time.

  • Failure to attend a scheduled session without providing at least 24 hours' notice will be treated as a no-show. No-shows forfeit the session and are not eligible for a refund, credit, or make-up session.

  • Dogs that are in heat or showing signs of contagious illness are not permitted to attend class. If your dog is affected, you may reschedule within the standard 24-hour cancellation window; however, to receive credit and reschedule, proof from a veterinarian confirming the condition is required.

  • Dogs must not display aggressive behaviour toward other dogs or humans during class. If a dog shows signs of aggression, they will be removed from the class and either redirected to a more suitable service (such as 1-on-1 behaviour consultations) or issued a pro-rated refund for remaining sessions.

  • Violent or offensive behaviour by any participant will result in immediate removal from the class.

  • Puppy Socialization

    • Proof of vaccination (first round of booster shots) required

    • Puppies must graduate before turning 20 weeks old

    Puppy Prep Program

    • Proof of vaccination (first round of booster shots) required

    • Small breed puppies (under 20 lbs) must graduate before turning 20 weeks old

    • Large breed puppies (over 20 lbs) must graduate before turning 16 weeks old

    Life Prep Program

    • Dogs must be at least 5 months old

    • Proof of rabies vaccination required

  • Prohibited Equipment
    Aversive equipment — including prong collars, shock collars, choke chains, and slip leads — is not permitted in class. Clients using such equipment will be asked to replace it with an appropriate alternative (such as a flat collar, harness, or standard nylon leash) before entering. Failure to comply will result in removal from class without credit.

    Prohibited Training Methods
    Aversive training methods — including verbal or physical abuse, or intimidation of dogs — are not permitted. Clients who fail to follow instructor guidance on training methods will be removed from class without credit.

    • Full refund within 7 days of purchasing a package

    • Pro-rated refund once sessions have begun

    • No refund once more than half of the sessions in a package have been completed

    • 1-on-1 Behaviour Consultations are non-refundable.

    • Puppy Prep Program and Puppy Socialization packages expire 2 months after purchase

    • Life Prep Program packages expire 3 months after purchase

    Sessions not used within the applicable window will be forfeited.

  • Photos or videos may be taken during class for promotional purposes (e.g., social media, website). If you do not wish to be photographed or filmed, please notify us in writing prior to your session, and we will accommodate your request.

  • We collect personal and dog-related information (such as contact details, behaviour history, and health information) solely for the purpose of providing training services and ensuring class safety. This information is kept confidential and is not sold or shared with third parties, except where required to provide services (e.g., scheduling or payment processing platforms) or as required by law. You may request access to, or deletion of, your personal information at any time by contacting us directly.